UNIVERSAL GESTIÓ

CAT / CAST / ENG

Quality advice is the key for facing a changing world of global, dynamic markets and for ensuring excellent and transparent professional service.

Quality advice is the key for facing a changing world of global, dynamic markets and for ensuring excellent and transparent professional service.

Quality advice is the key for facing a changing world of global, dynamic markets and for ensuring excellent and transparent professional service.

CUSTOMER’S OMBUDSMAN

Universal Gestión Wealth Management places at the service of its clients and potential clients:

Clients may send their complaints and claims to the Customer Service Department, a function that has been delegated to the Consejo General de Economistas de España – Economistas Asesores Financieros (EAF), by sending the form to:

Consejo General de Economistas – Economistas Asesores Financieros
C/ Nicasio Gallego,8; 28010 – Madrid.
Telephone: 914 322 670
Email: reclamaciones-eaf@economistas.org

The Customer Service Department must attend to and resolve said complaints and claims within a maximum period of two months from their presentation.

In case the customer does not accept the resolution that the Company offers in response to a complaint or claim, they may address the Claims Service (Servicio de Reclamaciones) of the CNMV using the appropriate official forms which are available on the website www.cnmv.es or by requesting them from the Customer’s Ombudsman. Clients may submit claims in person to the CNMV, by submitting their complaint by electronic mail or by mailing the form to the Servicio de Reclamaciones de la CNMV C/ Edison, 4 – 28006 Madrid. Additionally the CNMV has a customer assistance line for investors at 902 149 200.